CRYPTEX HOLDINGS LTD (“Cryptex Miner”, “we”, “our”, or “us”) is committed to protecting the privacy of our users and maintaining the highest standards of data protection. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and use our website and cloud mining services.
1. Information We Collect
We collect personal and non-personal information to provide, maintain, and improve our services.
a. Personal Information
- Full name
- Email address
- Contact number (optional)
- Country of residence
- Wallet address or payment details
- KYC documentation (when required by law)
b. Technical & Usage Information
- IP address
- Browser type
- Device information
- Operating system
- Usage logs and activity
- Cookies and tracking data
2. How We Use Your Information
We use the information we collect to:
- Create and manage user accounts
- Provide cloud mining services and customer support
- Process payments and withdrawals
- Communicate important updates and promotions
- Comply with legal obligations (AML/KYC)
- Detect and prevent fraud or security breaches
- Analyze performance and improve user experience
3. Legal Basis for Processing (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate business interests
4. Data Sharing & Disclosure
We do not sell or rent your data. We may share your information with:
- Trusted third-party service providers (payment processors, hosting providers)
- Regulatory authorities (when required by law)
- Legal or security consultants for fraud prevention
All third parties are contractually obligated to keep your data secure and confidential.
5. Data Retention
We retain your data only as long as necessary for business, legal, or regulatory purposes. After that, your data is securely deleted or anonymized.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your data (when legally permissible)
- Withdraw your consent at any time
- Object to or restrict certain types of processing
To exercise any of these rights, please contact us by opening a ticket here.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- End-to-end encryption
- Two-factor authentication (2FA)
- Regular security audits
- Access restrictions on sensitive systems
8. Cookies & Tracking
Cryptex Miner uses cookies and similar technologies to personalize content, analyze traffic, and enhance user experience. You may disable cookies in your browser settings, but some features of our site may not function correctly.
9. International Data Transfers
Your information may be transferred to — and stored on — servers located outside your country. By using our services, you consent to such transfers, which are protected by appropriate safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy regularly.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
CRYPTEX HOLDINGS LTD
Online via ticket here
Registered Address: 1 Tudor St, EC4, London, UK